Not surprising considering now days most support is outsourced to a country with a massive language barrier. And I’m not necessarily bashing ServerBeach (SB), I actually like them as a company and provider. I utilize them for their data centers, uptime, and network maintenance regiment. Actually, I don’t even think they outsource support to other countries.
BUT… That isn’t the point. The more technical the issue, the more SB lacks in expertise. I’ve had issues with their service, but most of it has been an easy fix that they recognized and fixed ASAP. In the 3 years I’ve been using them for certain projects, I’ve had 2 major issues that I ended up identifying and fixing myself, before their support did.
Continue reading Apparently I’m Smarter Than ServerBeach Support