Not surprising considering now days most support is outsourced to a country with a massive language barrier. And I’m not necessarily bashing ServerBeach (SB), I actually like them as a company and provider. I utilize them for their data centers, uptime, and network maintenance regiment. Actually, I don’t even think they outsource support to other countries.

BUT… That isn’t the point. The more technical the issue, the more SB lacks in expertise. I’ve had issues with their service, but most of it has been an easy fix that they recognized and fixed ASAP. In the 3 years I’ve been using them for certain projects, I’ve had 2 major issues that I ended up identifying and fixing myself, before their support did.
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Each red dot on this map shows where spam messages are originating in real time. Saturated areas show high concentrations of malicious IPs.

http://www.google.com/postini/threat_network.html

This is an awesome story, I couldn’t resist passing it on. Warning, your eyes might get… sweaty.

http://seattletimes.nwsource.com/html/localnews/2011740342_electronboy30m.html

Apparently the makers of Old Spice hired someone new. Lately, their commercials have seemed to be much more up-to-date with their target demographic. Two that I know of, stick out and have seen a lot of Internet traffic.

Old Spice – The Man Your Man Could Smell Like

Old Spice – Punch